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Windows Server 2008/2012/2016 Windows 10/8.1/7 Office 365 VMware (desirable) TCP/IP, LAN, WAN, VPNs You must have… Two years experience working in end-user support. technical support jobs. **Must be fluent in both English & German** Key Responsibilities *Provide reactive 2nd line onsite desktop and application support services to end users *Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices *Repair hardware and peripheral faults in conjunction with warranty providers *Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs *Operate cohesively with the service desk team to maintain service levels *Escalate all critical and high priority incidents to line and senior management *Report recurring incidents to problem analyst teams and line management *Proactively contribute to service improvement initiatives *Provide technical expertise and assistance on project assignments Behavioural skills required: *Must have very good customer facing skills and be well presented *Must have an assertive, confident, positive and a professional manner *Ability to engage and communicate effectively with colleagues and customers alike *Demonstrates independent and pro-active thinking *Highly organised with the ability to adapt to different working environment seamlessly *Builds effective relationships both within the team and across the, Location - Manchester City Centre / Barrowford, Lancashire / Homeworking - Dependent on person. 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